Reviews Copart - Washington D.C. (Scrap Yards) in Maryland | TrustReviewers.com (2024)

Average Rating:

Slow , Bad system to let customer view cars and website doesnt have accurate information other than that its a good company

Received car with damage to fender and bumper that were obviously not their in the pictures. They are reckless with moving cars around in the yard.

This place one of the world dump ever every time i spend one hour and more

Number one auction for accident cars from insurance companies

Best place to purchase vehicle

As a transporter they're misguided and have a severe lack of accountability when it comes to getting trucks loaded and out in a timely fashion.

Terrible. Blew countless appointments.

Best Copart I've been too.

They are slow It’s like waiting in a welfare line. When your picking up a car. They take forever just to get a car.

Better

(Translated by Google) Bad attention(Original)Mala atencion

Friendly staff

Excellent service, reliable, confidentiality is guaranty

Very Nice and i purchased this my car easily

We called over an hour before we came to pick up the stuff from our totalled car (came from Arlington VA to Waldorf MD, no clue why they towed it there since my car is registered in Arlington va). It took them at least an hour to get someone to bring it up to us (fork lift style) for us to empty it of all our belongings . Plemty of people working. A half our into our wait it was clear no one had even been given the directive to fetch it. Initial contact with the 1st employee made a new phone call after our arrival (saying he'd be right with us) then walks away from us before another employee comes to assist us.

(Translated by Google) Very poor service charge(Original)Muy mal servicio de carga

A little slow in the front office, but that's not unusual for Copart. Loaders are excellent. Extremely helpful.

DO NOT BUY FROM THIS LOCATION!!! They falsely advertise their vehicles to deceive the buyers. P.J the yard manger is extremely rude and will just make up stuff to get away with it. Never had this problem with any of the other locations.

(Translated by Google) It's okay(Original)Esta bien

Only 1 star since 0 is not allowed, scheduled pick up for vehicle that needed to be removed asap before fines from the city started coming they called day before set up for 6 that night never showed up or called then set up for next day and still never called or showed up thankfully another crew was able to come out NOT recommended if you have a deadline to meet. Customer service is key in most businesses and they obviously lack that.

This is a car auction business that sells wrecked cars to businesses, which then part them out. They are very protective of their inventory in the way a vulture protects it's meal. The people have a friendly veneer that does not go deep.

O8and is the i

Wait time is too long friendly staff

Very friendly and helpful people

Excellent

horriable service....3 hours to get 1 car.....never again will I go there...

Worked with us

I HAD THE WORSE EXPERIENCE IVE EVER HAD !!! I never do google reviews but I AM LIVID !! My fiancé & I called and set up a pick up date for them to come get a car that we had bought , for Wednesday at 8-12 with copart in Waldorf MD . We lived 2 1/2 hours from where the car was located and got up early and drove down and was at the location at 8 . We called at 8:25 to confirm that we were still scheduled to have them come pick up the car and she said that we were and that the driver of the truck would call up and hour before he would be there . So it was 12:30-12:45 and we called again to see when he would be down to get the car still since we haven’t heard anything , so the dispatcher told us yes that they had a truck break down and that he had extra loads to get and that he called us to inform us but we got no call and turns out they had the wrong number for us (mind you we checked the application we filled out and we put the right number so the error was on their part) so I gave them my number as well to make sure their was no more confusion , she told us that they wouldn’t be able to get to us until 3-4 . Meanwhile we have been literally sitting in the car ALL this time so we’re annoyed at this point but we still sitting there waiting so we don’t have to drive all this way for nothing . So 3:30 rolls around and we call back (because the driver still hasn’t called and he’s supposed to call an hour before he is to come) and they are starting to get annoyed with us calling but we ask if he is still coming and she tells us he is for sure coming and that she gonna call him and have him call us to see when he will be down , never heard anything from the driver . So we call AGAIN at 4:45 (because the office closes at 5:00 and the driver still hasn’t called us so we had no way to contact anyone after the office closes) and the dispatcher is being so sarcastic at this point because we had been calling all day and telling us that he is still coming . She she puts us on hold while she calls him and tells us that he is dropping a load then he is coming to us and he will be there within the hour . By the way we are STILL SITTING IN A CAR !!! So as I tell my fiancé let’s go because I’d had enough but they finally show up as we’re about to leave at 6:35 !!!!!! Never even got a call from the driver at all . I HAD BEEN SITTING IN THE CAR FOR 12 HOURS (because of the 2 1/2 hour drive down) BY THE TIME THEY HAD DECIDED TO SHOW UP !!! I WILL NEVER EVER CALL THEM FOR ANYTHING EVER AGAIN . Unless the car you want them to pick up is at your house do NOT call this place !!! The only good thing I have to say about them is that they showed up with the check with the agreed amount . And the worst part is they knew we were coming from out of state and didn’t care. I hope this post prevents someone else from going through what we had been through because I wouldn’t wish that on anyone it was so miserable .

This is the place to work if you dont care about your customers

(Translated by Google) good business(Original)Buenos negocios

Friendly staffs

The general manager here is amazing beyond words! He was able to assess the situation and respond accordingly. I would have to say the best copart manager out there that I have had to deal with! Thank you for everything.

,we see WAr3i

Do not bother fixing driveway and loading yard

Well organized, easy to find the vehicles your looking for.

3 hours to load 2 cars always long wait times

It's ok buyer beware

Good Deals

(Translated by Google) Good service, dificl grab line and communicate in Spanish. It is necessary that you improve your communication in Spanish or enable online chat in each of the llardas in general.(Original)Buen servicio, dificl agarrar linea y comunicarse en español. Es necesaria que mejoren su comunicación en español o habiliten chat en linea en cada una de las llardas en general.

Horrible. If I could give the rating a zero, I would. This company was contacted by a charity because I was donating my car to charity. Copart called to say the car would be picked up the next day (Wednesday) but it wasn't. Two days later I called to find out the problem. It was the driver. He claimed not to have known he could take the car without me there. The hole in his claim? The email said to leave the keys in the car and I didn't need to be there for pickup. Also, no one knew he'd come by but not taken the car because he didn't leave me a note or call, and the company didn't know I still had the car or that he'd come by until I called. When I called (this had to be done twice several hours apart), he said he'd come by Friday, but he didn't. I canceled the donation Friday night (11pm) after I got home and still saw my car because of the unprofessionalism of the driver as a rep of the company and the investigation on the charity I chose. Monday morning I received a call from the company. At some point between Sunday night after 7p.m. and Monday morning before 8a.m., the driver came and took my car to the yard. He brought it back Monday afternoon. The company's gift to me? I now, courtesy of him, have a driver's door with no door handle because they broke it. And it gets better. When I called about the broken door handle, he claimed not to have broken it and his manager claims it was like that when he saw it. So of course, it's my fault. If you use this company, take pictures of the vehicle with time stamps, wait for the driver, get his/her name, take pictures of the vehicle with the driver in it with time stamps. Then in the event he shows up then later claims it wasn't his fault, you have proof.

Friendly staff, slow service

slowly

Wait time is too much and staff has nonchalant attitude

Soso

I used Peddle to get rid of my car and Copart was the company they worked with in order to have the car picked up. I did not have a bad experience with the company itself. They came picked up the car within the time framed and cut me a check for the amount that was agreed upon. The only reason that i am giving them a 4 stars is because of one particular customer service rep, ''Ruth'' (rude & unprofessional) Besides her nasty attitude, everyone else that I spoke to after that was good .

Not happy at all with this company. They were supposed to pick up my vehicle 5 days ago and never called me to cancel. I rescheduled the pick up with them for today and just got a call that they can't come today either. Very unprofessional, I will never work with them again.

Baha lot condtions with blinding sand gravel dust and dirt all over vehicles in & out. Vehicles are moved around using fork lifts damaging chassis, rocker panels, brake lines, suspension components, fuel lines and wiring harnesses. Deduct $1500 to $5000 from your highest bid to allow for parts and partial labor costs to repair nonsensical premises damage.

The best thing to do if you going to look at your car is to call them in advance or they can pull it up and it'll be there when you get there. I'd call at least a half an hour to 20 minutes in advance.

The waiting line was horrible! Where to get paperwork for 45 minutes. Loading was great. I pulled out back they had the car ready

This place is a mess . cars say runs and drive it dont and parts be missing and keys . and the managers never in office always out . christopher . lets not start with him and his respond to issues . buy from any other place but this copart . smh . i hate this place . bad management . do better. Any other copart i deal with i s great but this one omg its a clown place .

Friendly staff

GREAT yard

May-16-2018Horrible experience the forklift drivers both black male and white male. They took over an hour to get the cars then when they finally get they both have an attitude and rush and beep at you while just throwing the cars up without any care. I don't know if they hate there job or what.

I would never again donate to a charity that uses Copart. I was scheduled for a donation car pickup on Thursday, November 30, 2017. They never called me to say they would not be able to make it that day. I had to call in and ask why they didn't make the pickup. The young lady ,in dispatch,who answered the phone put me on hold twice to get what I considered basic information from some other person. Finally, she said they would be out today between 1--5 PM. I called back in the AM this date to talk to Christopher P., the manager. I was told he had gone to dispatch to get information; he never came to the phone and I was given to Holly. She was very apologetic and said I would be prioritized for an earlier delivery. The car was picked up today while I was at work, as agreed upon. However, the tow truck driver did not leave a pickup receipt as promised! Contrary to their nice sounding ads on the phone while you wait, in my opinion they do not care about giving good customer service--they have no incentive to do so. I should have used Melwood as the donation charity as I did many years ago---never a problem.

Location only had one person to escort you out to the yard. Waited over an hour plus the public bathroom was out of order. Staff was friendly and helpful though.

Great service

Nice and reasonable price

As rich as Copart is, they cannot even fix their road. If you go into their facility area with a brand new car, you will come up with a broken suspension. They do not tell the truth about the car they sell and they don't alway show you pictures of what is broken. And their fees are very high.

Having a problem opening an account

SUCK!!! Takes forever to pick up ONE car!!!

New policy only allows escorted view of cars. The day I went only one person was escorting and the line was out the door. Expect to wait unless they change the policy back to the way it was. Only can view up to 5 card at a time. Also you have to wait for a forklift driver if the cars are not moved up towards the front for auction (has an auction date assigned). However, staff are friendly and plenty of people to strick up a conversation with. I have bought one car from this location in the past. It is a three hour drive for me, so future cars will have to be high on the wish list to go pre-view to buy.

Nice location and friendly staff especially Debby and Shamika

You'd think these guys would jump on a chance for free inventory. I've called twice and scheduled a pickup for a junk vehicle and haven't heard a peep from them or had the thing picked up. If they're willing to give up on free inventory and leave me hanging I can't imagine what it's like dealing with them as a customer. If they're as disorganized as they seem to me I suggest staying far, far away from them. Calling them tomorrow to tell them to forget about my old beater and I'll let somebody else come and get it

(Translated by Google) Not well I missed señalisado(Original)No esta bien señalisado me perdi

Very good customer service.

Very very rude people , unprofessional , impolite !!

Perfect

vehicles FALSLEY advertised,they take no responsibility for this and want more money to resell DO NOT BUY FROM HERE< SCAM ARTISTStake your money elsewhere

Very bad experience first and final time to purchase vehicle at yard. Management rude and unwilling to help. Front desk light skin girl thinks she owns the company ask about my title and was told she has no clue when I'll get it.No clue disrespectfully.Cash trap $99. Cant leave vehicle parked in front of yard u would be towed or vehicle returned inside yard, there claim city dont want people parking outside but u charge buyers $99 for parking and i bet $99 don't go to city all around fraud and openly taking advantage of buyers.Don't dear ask workers for any help regarding ur vehicle approach rude and worst as management.Management won't see or talk to buyers openly except on phone through front desk. All hail Culpepper, Metro Dc, Tidewater to name a few.

(Translated by Google) If you have a live dealer car dealer or a friend who has this, no doubt that this is the best place to buy used cars and little crashed ... excellent prices not very old cars and have hundreds in inventory, so it is a good option to buy a car.(Original)Si tienes livencia de dealer de ventabde carros o un amigo que tenga esta, sin duda que este es el mejor lugar para comprar carros usados y poco chocados...excelentes precios carros no muy antiguos y tienen cientos en inventario, asi que es una buena opcion para adquirir un carro.

no bad some days it gets real crazy but they work it good

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