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Fletcher Jones Automotive Group invites guests to our newest dealership, Fletcher Jones Toyota of Carson! As Los Angeles’ premier Toyota dealership, we are perfectly situated right off the 405 and welcome guests from Torrance, Gardena, Lynwood, and beyond. We are family-owned and operated for over 45 years, dedicated to bringing only the best options for Toyota drivers in Southern California. We look forward to assisting you soon.
Come experience “The Fletcher Jones Difference” today!
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Phone number (310) 961-3542
Service hours
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Reviews
(131 reviews)
A dealership's rating is based on all of their reviews, with more weight given to recent reviews.
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5.0
I sold my old Prius and wanted a new model.
December 23, 2023
By LOSPRIUS on DealerRater
I sold my old Prius and wanted a new model. I called this deal and spoke to DANIEL he found the perfect car for me and made me a VIP to stop in and test drive a Brand New Prius Prme! I bought the 2023 Toyota Prius Prime SE from SAM! They were the only ones who had the car and had great service! Everyone was quoting me 5-8k over MSRP but Carson Toyota made an offer I was happy with! Great service and excellent selection of vehicles.
5.0
I sold my old Prius and wanted a new model.
December 23, 2023
By LOSPRIUS on DealerRater
I sold my old Prius and wanted a new model. I called this deal and spoke to DANIEL he found the perfect car for me and made me a VIP to stop in and test drive a Brand New Prius Prme! I bought the 2023 Toyota Prius Prime SE from SAM! They were the only ones who had the car and had great service! Everyone was quoting me 5-8k over MSRP but Carson Toyota made an offer I was happy with! Great service and excellent selection of vehicles.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
0 people out of 0 found this review helpful.
1.0
Worst car dealership experience ever! Go elsewhere
November 21, 2023
By Edy Hernandez from Los Angeles, CA
After going to the LA Auto Show on 11/19/2023, we visited Fletcher Jones Toyota of Carson on 11/20/2023 between 6:30 pm PST and 7:45 pm PST in search of a 2024 45th anniversary edition Toyota Supra in white paint after spending hours calling other Toyota Dealerships in the Southern California area looking for one in stock or available to reserve. They were the last place we called before we stopped our search. Chris Avi spoke with us on the phone and let us know after asking if they had any Supras available at their dealership that one was available for reserve after the original person who had the car on reserve decided to pass on it. They said, after asking if they were willing to sell us the car at MSRP (about $65,000), if we were to come down and reserve it and offer a low mileage trade in, then they were more than willing to do so and willing to pay top dollar even beyond what was offered in Kelly Blue Book’s site for a fair trade in because of Black Friday deals going on for Thanksgiving. They also mentioned the dealership would try to sell a car at more than MSRP and were simply looking for a buyer serious and willing enough to work with them to buy it. Later on 11/20/2023, we drove over 1 hour to their location. As soon as we arrived, we quickly learned there is a sudden 10,000 markup on the car and the lowest they can reduce the mark up was 5,000 above MSRP. They lied to us from the very beginning we were on the phone so we can go to the dealership and continued lying to us and waste more than an hour of our time. We gave them a chance to see what they can do even after the initial lies and we were as patient and understanding as we could be. Even then, they still continued lying to us. We talked about trading in our Black 2017 Honda Accord LX with 28,555 miles in excellent condition and Kelly Blue Book priced the trade in value at $17,257. They appraised it for 14k and kept saying that was the price given to them from kelly blue book. We were prepared and we showed them the car is worth $17,257 dollars in trade in value in KBB’s site.Samer Alshlool, our sales rep, offered us to speak with his manager, Tamer Ahmed, directly after sharing with Samer how frustrated we were with the lies and their low offer for our trade in and after showing them the webpage straight from Kelly Blue Book's website of the fair trade in value our car was worth. Again, this was still after trying to give them another chance to make things right after initially lying to us and trying to upsell the car above MSRP. We spoke with the sales rep's manager (Tamer), who said the most they can reduce the markup of the car was $8,000 versus $10,000 and that our car was worth less than 14,000 and we could make more money off of the car by selling it on our own. We told him we are not in a rush to buy and fed up with the games and the lies. If they were not willing to be honest with us and offer a better deal, then we were going to walk away. The manager could care less if we walked away and refused to empathize with the horrible experience we dealt with since we arrived at their dealership and gave us a smug attitude and offered to let us go. Of course, we walked away, and had to ask for our car's keys and my driver's license they asked for earlier when they began appraising the car. Please do not waste your time at this dealership. Fletcher Jones Toyota of Carson would rather lie to you to come to the dealership and make a quick profit than to do their job and give their customers a fair and honest sale.We may not even buy a Supra or any other Toyota made vehicle anymore moving forward. The experience at Fletcher Jones has completely ruined the Toyoya brand for us. My wife and I will never look at any Toyota the same again. It's just gonna remind us of the worst car buying experience we've ever had. At this point, we will just continue sticking and recommending our friends and family members with Hondas.
1.0
Worst car dealership experience ever! Go elsewhere
November 21, 2023
By Edy Hernandez from Los Angeles, CA
After going to the LA Auto Show on 11/19/2023, we visited Fletcher Jones Toyota of Carson on 11/20/2023 between 6:30 pm PST and 7:45 pm PST in search of a 2024 45th anniversary edition Toyota Supra in white paint after spending hours calling other Toyota Dealerships in the Southern California area looking for one in stock or available to reserve. They were the last place we called before we stopped our search. Chris Avi spoke with us on the phone and let us know after asking if they had any Supras available at their dealership that one was available for reserve after the original person who had the car on reserve decided to pass on it. They said, after asking if they were willing to sell us the car at MSRP (about $65,000), if we were to come down and reserve it and offer a low mileage trade in, then they were more than willing to do so and willing to pay top dollar even beyond what was offered in Kelly Blue Book’s site for a fair trade in because of Black Friday deals going on for Thanksgiving. They also mentioned the dealership would try to sell a car at more than MSRP and were simply looking for a buyer serious and willing enough to work with them to buy it. Later on 11/20/2023, we drove over 1 hour to their location. As soon as we arrived, we quickly learned there is a sudden 10,000 markup on the car and the lowest they can reduce the mark up was 5,000 above MSRP. They lied to us from the very beginning we were on the phone so we can go to the dealership and continued lying to us and waste more than an hour of our time. We gave them a chance to see what they can do even after the initial lies and we were as patient and understanding as we could be. Even then, they still continued lying to us. We talked about trading in our Black 2017 Honda Accord LX with 28,555 miles in excellent condition and Kelly Blue Book priced the trade in value at $17,257. They appraised it for 14k and kept saying that was the price given to them from kelly blue book. We were prepared and we showed them the car is worth $17,257 dollars in trade in value in KBB’s site.Samer Alshlool, our sales rep, offered us to speak with his manager, Tamer Ahmed, directly after sharing with Samer how frustrated we were with the lies and their low offer for our trade in and after showing them the webpage straight from Kelly Blue Book's website of the fair trade in value our car was worth. Again, this was still after trying to give them another chance to make things right after initially lying to us and trying to upsell the car above MSRP. We spoke with the sales rep's manager (Tamer), who said the most they can reduce the markup of the car was $8,000 versus $10,000 and that our car was worth less than 14,000 and we could make more money off of the car by selling it on our own. We told him we are not in a rush to buy and fed up with the games and the lies. If they were not willing to be honest with us and offer a better deal, then we were going to walk away. The manager could care less if we walked away and refused to empathize with the horrible experience we dealt with since we arrived at their dealership and gave us a smug attitude and offered to let us go. Of course, we walked away, and had to ask for our car's keys and my driver's license they asked for earlier when they began appraising the car. Please do not waste your time at this dealership. Fletcher Jones Toyota of Carson would rather lie to you to come to the dealership and make a quick profit than to do their job and give their customers a fair and honest sale.We may not even buy a Supra or any other Toyota made vehicle anymore moving forward. The experience at Fletcher Jones has completely ruined the Toyoya brand for us. My wife and I will never look at any Toyota the same again. It's just gonna remind us of the worst car buying experience we've ever had. At this point, we will just continue sticking and recommending our friends and family members with Hondas.
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
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2.0
Insurance requirement was not mention before/on scheduled
September 3, 2023
By NoSpreen on DealerRater
Insurance requirement was not mention before/on scheduled pick up date, even after obtaining a full cover written policy with insurance agent while working with the Sales Rep finalize the sale contract during the pick up night, still was not willing release the vehicle, which caused extra day of delay. The Sale Manger, Tamer Ahmed, was not willing to work with customer after the contract was signed (trapped!)Was particularly inquired the vehicle would comes with 2 keys on delivery, however, only received one, missing one FOB. No ETA when will deliver.I felt everyone was super friendly and helpful until after I signed the contact, I was very disappointed and definitely will not come back again.
2.0
Insurance requirement was not mention before/on scheduled
September 3, 2023
By NoSpreen on DealerRater
Insurance requirement was not mention before/on scheduled pick up date, even after obtaining a full cover written policy with insurance agent while working with the Sales Rep finalize the sale contract during the pick up night, still was not willing release the vehicle, which caused extra day of delay. The Sale Manger, Tamer Ahmed, was not willing to work with customer after the contract was signed (trapped!)Was particularly inquired the vehicle would comes with 2 keys on delivery, however, only received one, missing one FOB. No ETA when will deliver.I felt everyone was super friendly and helpful until after I signed the contact, I was very disappointed and definitely will not come back again.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
0 people out of 0 found this review helpful.
5.0
I was so impressed with the deslership.
May 29, 2023
By Debbie B. on DealerRater
I was so impressed with the deslership. I have been looking for a Camry Hybrid, which are hard to get right now. I have been struggling to find a saleperson who was honest and would do what I asked. I had done lots of homeowork and I knew what I wanted and the price I was willing to pay. Several other dealships wanted to add additional upgrades in order to sell me a car, and increase their profits over my needs. I was so frustrated and ready to give up on my search. When I met Juan Cabrera I so surprised, he was a man of his word. My car was in the date he told me it would arrive and at the price I had asked. This dealership and Juan made this the easiest transaction I could hope for. I would HIGHLY recommend the dealership and Juan. Thank you for making this an enjoyable experience. If you are thinking about a Toyota, buy from this dealship. They are AMAZING!!!!
5.0
I was so impressed with the deslership.
May 29, 2023
By Debbie B. on DealerRater
I was so impressed with the deslership. I have been looking for a Camry Hybrid, which are hard to get right now. I have been struggling to find a saleperson who was honest and would do what I asked. I had done lots of homeowork and I knew what I wanted and the price I was willing to pay. Several other dealships wanted to add additional upgrades in order to sell me a car, and increase their profits over my needs. I was so frustrated and ready to give up on my search. When I met Juan Cabrera I so surprised, he was a man of his word. My car was in the date he told me it would arrive and at the price I had asked. This dealership and Juan made this the easiest transaction I could hope for. I would HIGHLY recommend the dealership and Juan. Thank you for making this an enjoyable experience. If you are thinking about a Toyota, buy from this dealship. They are AMAZING!!!!
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
0 people out of 0 found this review helpful.
5.0
**Excellent Service** Robert & MariaCarson Toyota was...
March 30, 2021
By mmarin07 on DealerRater
**Excellent Service** Robert & MariaCarson Toyota was our 2nd search for a 2021 Toyota Highlander, we met Sales Rep. Pranil Chand. Who let us test drive the Vehicle. Made the whole process easy and smooth in our best interest. Along with others who helped in our purchased. Highly recommended
5.0
**Excellent Service** Robert & MariaCarson Toyota was...
March 30, 2021
By mmarin07 on DealerRater
**Excellent Service** Robert & MariaCarson Toyota was our 2nd search for a 2021 Toyota Highlander, we met Sales Rep. Pranil Chand. Who let us test drive the Vehicle. Made the whole process easy and smooth in our best interest. Along with others who helped in our purchased. Highly recommended
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
0 people out of 0 found this review helpful.
5.0
Great Experience!!!!
March 8, 2020
By Vida M. on DealerRater
My experience with Jesse and Mike at Carson Toyota was great!!! I usually use a car broker to lease a new car however after my first initial phone conversation with Jesses I knew I wanted to give it a try and I am glad I did. Both Jesses and Mike were very professional, friendly and helpful. They were honest with me from the start and did not push sales tactics on me. I walked away with an amazing deal and the whole experience was hassle free, I am very satisfied with my with the overall experience. Jesses and Mike have definitely earned my business and I cant wait to come back for my next car. Thank you again for everything!
5.0
Great Experience!!!!
March 8, 2020
By Vida M. on DealerRater
My experience with Jesse and Mike at Carson Toyota was great!!! I usually use a car broker to lease a new car however after my first initial phone conversation with Jesses I knew I wanted to give it a try and I am glad I did. Both Jesses and Mike were very professional, friendly and helpful. They were honest with me from the start and did not push sales tactics on me. I walked away with an amazing deal and the whole experience was hassle free, I am very satisfied with my with the overall experience. Jesses and Mike have definitely earned my business and I cant wait to come back for my next car. Thank you again for everything!
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
0 people out of 0 found this review helpful.
5.0
Time well spent
March 17, 2019
By Carol on DealerRater
Even though I arrived an hour early, my car was taken in and I waited only 1 hour--I left at the same time I should have arrived. Service was efficient. I liked the fact that the service representative told me personally that I did not need anything extra--which also would mean that she would have told me if I needed to have something more done to my car.I am very satisfied.
5.0
Time well spent
March 17, 2019
By Carol on DealerRater
Even though I arrived an hour early, my car was taken in and I waited only 1 hour--I left at the same time I should have arrived. Service was efficient. I liked the fact that the service representative told me personally that I did not need anything extra--which also would mean that she would have told me if I needed to have something more done to my car.I am very satisfied.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
5.0
The sales person was friendly and very helpful
March 15, 2019
By Munoz gabriel 234 on DealerRater
The dealership has alot of variety of vehicles the price are reasonable and the staff are very friendly they make you feel at home nice place
5.0
The sales person was friendly and very helpful
March 15, 2019
By Munoz gabriel 234 on DealerRater
The dealership has alot of variety of vehicles the price are reasonable and the staff are very friendly they make you feel at home nice place
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
1 person out of 1 found this review helpful.
5.0
Tire problems
March 14, 2019
By MizzBoyd on DealerRater
The "tire" light indicator lit up on my dash. I dropped my car off at Carson Toyota because it was closest to my work at Carson High School. They took care of everything! Turned out the tire couldn't be repaired, so they got it replaced in record time--by the time the lunch bell rang, I was able to pick up my car. (One bummer...the dealership where I bought the car and usually take it for service will wash it, Carson Toyota didn't--maybe next time?)
5.0
Tire problems
March 14, 2019
By MizzBoyd on DealerRater
The "tire" light indicator lit up on my dash. I dropped my car off at Carson Toyota because it was closest to my work at Carson High School. They took care of everything! Turned out the tire couldn't be repaired, so they got it replaced in record time--by the time the lunch bell rang, I was able to pick up my car. (One bummer...the dealership where I bought the car and usually take it for service will wash it, Carson Toyota didn't--maybe next time?)
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
5.0
Very professional
March 14, 2019
By MaryC on DealerRater
Came to Carson Toyota on recommendation from son who had purchased previously. Outstanding experience from start to driving off the lot Each person involved in this the sale did not talk down to me (an older woman) but treated me with great respect
5.0
Very professional
March 14, 2019
By MaryC on DealerRater
Came to Carson Toyota on recommendation from son who had purchased previously. Outstanding experience from start to driving off the lot Each person involved in this the sale did not talk down to me (an older woman) but treated me with great respect
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
0 people out of 0 found this review helpful.
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